Terms of Service

HireOS is software for recruitment agencies that reads CVs, ranks candidates against a job description, and supports the workflow around that: matching, outreach drafting, interview scheduling, client knowledge, analytics and an orchestration agent.

HireOS produces assessments to assist a recruiter. It does not make hiring decisions, does not reject candidates automatically, and does not contact candidates on your behalf.

You are responsible for keeping sign-in credentials secure and for the actions of people you invite into your workspace. Owners and admins can add and remove members at any time.

One workspace belongs to one agency. Data is isolated per workspace and is never pooled, shared or made visible across agencies.

You own everything you put into HireOS: job descriptions, CVs, candidate records, notes, decisions and drafts. We claim no ownership over it.

We do not use your data, your candidates' data, or your screening results to train any model — ours or anybody else's.

You can export candidate records at any time from the product. If you close your account, your data remains exportable for 30 days before deletion.

Screening, matching and drafting are produced by language models that HireOS operates and pays for. They are included in your subscription — there is no separate model bill, no usage meter and nothing for you to configure.

CV text and job descriptions are sent to those models in order to produce a screening. The providers behind them are engaged by us as sub-processors, are contractually barred from training on your data, and are listed in the Data Processing Addendum.

We may change which models run behind a feature in order to improve quality, cost or availability. Doing so never changes what leaves your workspace or who it may be shared with.

HireOS may not be used to make automated decisions that produce legal or similarly significant effects on a person without human review, or to unlawfully discriminate against candidates on any protected characteristic.

You are responsible for ensuring your use of automated screening complies with employment law in the jurisdictions you recruit in.

We aim for HireOS to be available whenever you need it, but we do not promise uninterrupted service, and model providers occasionally have outages of their own. HireOS falls through to your configured fallback models when one is unavailable.

Screening output is an assistive assessment, not advice. Recruiters remain responsible for the shortlists they send and the candidates they put forward.

To the extent permitted by law, our liability is limited to the fees you paid in the twelve months before a claim.

Subscriptions are monthly with no minimum term. Cancel at any time and you will not be charged again; access continues to the end of the paid period.

Going over a plan's CV allowance does not stop screening mid-run. We will contact you about moving tier rather than interrupting a live shortlist.

If we change these terms materially we will tell account owners by email and in the product before the change takes effect.